Privacy Policy

1. Information We Collect

1.1 Information You Provide Directly

We collect personal information that you voluntarily provide when you create an account, use our services, or communicate with us. The specific information collected depends on your role on the Platform.

Customer Information:

Service Provider (Contractor) Information:

1.2 Information Collected Automatically

When you access the Platform, we automatically collect certain information, including device information (device type, operating system, browser type, unique device identifiers), usage information (pages visited, features used, time spent, click patterns), location information (IP address, general geographic location; precise location only with your consent), and log data (access times, error logs, referring URLs).

1.3 Information from Third Parties

We may receive information about you from third-party sources, including identity verification services, license and insurance verification databases, credit reporting agencies (with your consent), public records, and third-party analytics providers.

1.4 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate the Platform, remember your preferences, analyze usage patterns, and improve our services. For details on our cookie practices and your choices, see Section 8 below.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

Platform Operations: Creating and managing your account, matching customers with qualified service providers, facilitating communications between customers and service providers, processing referral fees and promotional credits, and verifying contractor licenses, insurance, and credentials.

AI-Powered Features: Generating estimated price ranges for home services, powering AI-assisted customer support and chatbot interactions, optimizing contractor matching algorithms, and providing personalized recommendations. All AI-generated content is identified as such.

Communications: Sending service-related notifications (appointment confirmations, job updates), sending marketing communications (with your consent or as permitted by law), responding to your inquiries and support requests, and sending SMS/text messages for service updates (standard rates may apply).

Legal and Compliance: Complying with applicable laws, regulations, and legal processes, enforcing our Terms of Service and other agreements, protecting the rights, property, and safety of ZT Nation, our users, and the public, and detecting and preventing fraud, abuse, and security incidents.

Business Operations: Analyzing usage patterns to improve the Platform, conducting research and development, maintaining and improving security, and generating aggregated, de-identified analytics.

3. How We Share Your Information

We do not sell your personal information. We share your information only in the following circumstances:

3.1 With Other Users

When a customer is matched with a service provider, we share limited information between the parties to facilitate the service, including names, contact information, project details, and location information.

3.2 With Service Providers (Vendors)

We share information with third-party service providers who perform services on our behalf, subject to contractual data protection obligations:

3.3 For Legal Reasons

We may disclose your information if required by law, regulation, legal process, or governmental request, or if we believe disclosure is necessary to protect the rights, property, or safety of ZT Nation, our users, or the public.

3.4 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such transfer and any choices you may have regarding your information.

3.5 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Active account data: retained for the duration of your account plus two (2) years after account closure.
• Communication records: retained for three (3) years.
• Log data and analytics: retained for one (1) year.

When personal information is no longer needed, we securely delete or anonymize it.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information, including:

• Encryption of data in transit (TLS 1.2+) and at rest.
• Role-based access controls and multi-factor authentication.
• Regular security assessments and vulnerability testing.
• Employee training on data security practices.
• Incident detection and response procedures (see our Data Breach Response Plan).

No method of transmission or storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Your Rights and Choices

6.1 All Users

Regardless of your location, you may access and update your account information through the Platform. You may opt out of marketing communications at any time by clicking "unsubscribe" in any email or replying STOP to any SMS. You may request deletion of your account by contacting us at [email protected].

6.2 California Residents — CCPA/CPRA Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you.
• Right to Delete: You have the right to request that we delete the personal information we have collected about you, subject to certain exceptions.
• Right to Correct: You have the right to request that we correct inaccurate personal information.
• Right to Opt Out of Sale/Sharing: ZT Nation does not sell your personal information. We do not share your personal information for cross-context behavioral advertising.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information to purposes necessary for providing the services you requested.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.

How to Exercise Your Rights: Submit a request to [email protected]. We will verify your identity before processing your request. You may designate an authorized agent to make a request on your behalf.

Response Timeline: We will respond to verifiable consumer requests within forty-five (45) days of receipt, with a possible extension of an additional forty-five (45) days if reasonably necessary.

6.3 Colorado Residents — Colorado Privacy Act (CPA)

If you are a Colorado resident, you have the right to access, correct, and delete your personal data, the right to data portability, and the right to opt out of targeted advertising, sale of personal data, and profiling. To exercise these rights, contact [email protected]. You may appeal a denial of your request by contacting us within the timeframe specified in our response.

6.4 Connecticut Residents — CTDPA

If you are a Connecticut resident, you have the right to access, correct, and delete your personal data, the right to data portability, and the right to opt out of targeted advertising, sale of personal data, and profiling. To exercise these rights, contact [email protected].

6.5 Virginia Residents — VCDPA

If you are a Virginia resident, you have the right to access, correct, and delete your personal data, the right to data portability, and the right to opt out of targeted advertising, sale of personal data, and profiling. To exercise these rights, contact [email protected]. You may appeal a denial of your request within thirty (30) days.

6.6 Texas Residents — TDPSA

If you are a Texas resident, you have the right to access, correct, and delete your personal data, the right to data portability, and the right to opt out of targeted advertising, sale of personal data, and profiling. To exercise these rights, contact [email protected].

6.7 Other State Privacy Laws

ZT Nation complies with all applicable state privacy laws. If you are a resident of a state with a comprehensive privacy law (including but not limited to Oregon, Iowa, Indiana, Tennessee, Delaware, New Hampshire, New Jersey, Nebraska, Minnesota, Maryland, Kentucky, Rhode Island), you may have similar rights. Contact [email protected] to exercise your rights.

7. Children's Privacy

The Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly. If you believe we have collected information from a child under 18, please contact us at [email protected].

8. Cookies and Tracking Technologies

8.1 Types of Cookies We Use

8.2 Your Cookie Choices

When you first visit the Platform, you will be presented with a cookie consent banner that allows you to accept or decline non-essential cookies. You can change your cookie preferences at any time through your browser settings. Note that disabling essential cookies may affect Platform functionality.

8.3 Do Not Track

Some browsers offer a "Do Not Track" (DNT) signal. We currently do not respond to DNT signals because there is no industry standard for how to respond. We will update this Policy if a standard is established.

9. AI and Automated Decision-Making

9.1 AI Systems

ZT Nation uses artificial intelligence for various Platform functions, including generating price estimates, matching customers with service providers, facilitating communications, and providing customer support. All AI-generated content is identified as such.

9.2 Human Oversight

ZT Nation maintains human oversight of AI systems. You may request human review of any AI-generated decision that significantly affects you by contacting [email protected]. We will respond to such requests within forty-eight (48) hours for routine matters and twenty-four (24) hours for urgent matters (such as account suspension).

9.3 AI Training Data

ZT Nation does not use your personal information to train AI models without your explicit consent. If we offer the option to contribute data for AI training, it will be clearly presented as an opt-in choice with a detailed explanation of how your data will be used.

9.4 Bias Prevention

ZT Nation conducts regular audits of its AI systems to identify and mitigate potential biases. Our AI systems do not use race, ethnicity, religion, gender, sexual orientation, disability status, or other protected characteristics as factors in matching, pricing, or other decisions.

10. International Data Transfers

ZT Nation is based in the United States. If you access the Platform from outside the United States, your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country. By using the Platform, you consent to such transfers.

11. Third-Party Links

The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access through the Platform.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email to the address associated with your account or by prominent notice on the Platform at least thirty (30) days before the effective date. Your continued use of the Platform after the effective date constitutes your acceptance of the updated Policy.

13. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about our data practices, please contact us:

ZT Nation LLC — Privacy
Email: [email protected]
Website: https://ztnation.us/privacy

For California residents: You may also contact the California Attorney General at oag.ca.gov/privacy.

14. Supplemental Disclosures

14.1 Categories of Personal Information Collected (CCPA Disclosure)

The following table summarizes the categories of personal information we have collected in the preceding twelve (12) months:

14.2 Notice of Financial Incentive (CCPA)

ZT Nation offers a referral program that provides promotional credits to customers who refer new customers. Participation is voluntary. The value of the financial incentive is reasonably related to the value of the customer's data to ZT Nation, calculated based on the average revenue generated per referred customer. You may opt out of the referral program at any time without penalty.