Question 1

How does ZT Nation work?

Accepted Answer

Tell us what you need (or chat with our AI assistant), get an AI-powered estimate, and we'll match you with a vetted professional. You pay the professional directly for the work.

Question 2

Is the estimate really free?

Accepted Answer

Yes, 100% free with no obligation. Our AI generates an estimate based on your property data and local market rates. You're never charged for getting an estimate.

Question 3

How are professionals vetted?

Accepted Answer

Every professional goes through our verification process: credential verification, insurance confirmation, background checks, and quality tracking. We only approve professionals who meet our standards. If a professional's quality drops, they're removed from the network.

Question 4

How much does it cost to use ZT Nation?

Accepted Answer

There's no cost to you as a customer beyond the price of the work itself. You pay the professional directly at the agreed price. ZT Nation earns a small referral fee from the professional — not from you.

Question 5

What if I'm not happy with the work?

Accepted Answer

We take quality seriously. If there's an issue, contact us immediately through the chat, your dashboard, or the feedback form. We'll work with you and the professional to resolve it. Our quality tracking system ensures professionals maintain high standards.

Question 6

How accurate are the AI estimates?

Accepted Answer

Our AI analyzes your property data, local market rates, job complexity, and historical pricing to give you a realistic range. The final price is confirmed with your matched professional before work begins. We aim for estimates within 10-15% of the final price.

Question 7

What areas do you serve?

Accepted Answer

We're currently launching in Texas and Arizona, with plans to expand into additional states. Our AI matches you with professionals in your specific area. If we don't have coverage in your area yet, we'll let you know and notify you when we do.

Question 8

Can I choose my own professional?

Accepted Answer

Our AI matches you with a highly-rated professional based on skills, availability, ratings, and proximity. You'll see the professional's profile and ratings before confirming. If you'd prefer a different match, just let us know.

Question 9

You're a new platform — why should I trust you?

Accepted Answer

We're transparent about being new, and we think that's a strength. Our technology is built, our professionals are vetted, and we're committed to earning your trust through action. We review every piece of feedback and implement changes within hours. You're not just a customer — you're helping us build something great.

Question 10

How do I give feedback?

Accepted Answer

We love feedback! Use the feedback form on our homepage, chat with our AI assistant, or submit through your dashboard. We restate your feedback to make sure we understood correctly, implement applicable changes quickly, and let you know when it's done.

Question 11

How much does it cost to join?

Accepted Answer

It's completely free to join ZT Nation. No monthly fees, no hidden charges. Your first completed job has a 0% referral fee — completely free. After that, you start at 15% and as you complete more jobs and maintain great reviews, your fee drops all the way down to 8.75% for Diamond tier professionals.

Question 12

What's the referral fee?

Accepted Answer

The referral fee is based on the total job value (labor + materials). As you complete more jobs and maintain great reviews, your fee decreases: Trusted (5+ jobs) pays 15%, Elite (20+ jobs) pays 13%, Platinum (50+ jobs) pays 11.5%, Emerald (100+ jobs) pays 10%, and Diamond (200+ jobs) pays just 8.75%. Your very first job is free — 0% referral fee.

Question 13

How do I get jobs?

Accepted Answer

Our AI automatically matches you with customers in your area based on your skills, availability, ratings, and proximity. You'll receive job notifications and can accept or decline. The better your ratings, the more jobs you'll receive.

Question 14

What are the requirements to join?

Accepted Answer

You need a valid license (where required by your state and trade), proof of insurance, and willingness to pass our verification process. We welcome all qualified professionals — we just verify you're as good as you say you are.

Question 15

How does the trust tier system work?

Accepted Answer

As you complete more jobs and maintain high ratings, you advance through our 6 loyalty tiers: New (first job free), Trusted (5+ jobs, 15%), Elite (20+ jobs, 13%), Platinum (50+ jobs, 11.5%), Emerald (100+ jobs, 10%), and Diamond (200+ jobs, 8.75%). Higher tiers also get priority matching, auto-match eligibility, and enhanced visibility to customers. It rewards consistent quality and commitment.

Question 16

Do I get my own portal?

Accepted Answer

Yes! Every approved professional gets access to the Professional Portal where you can manage your profile, view job history, track earnings, see your ratings, and manage your availability. It's your business dashboard.

Question 17

Can I work in multiple service categories?

Accepted Answer

Absolutely. If you're qualified in multiple areas (e.g., plumbing and HVAC), you can be listed in all applicable categories. More categories means more job opportunities.

Question 18

How quickly do I get paid?

Accepted Answer

Customers pay you directly for the work. ZT Nation's referral fee is billed separately. You keep control of your payment terms with the customer.

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